KUALA LUMPUR: State and municipal authorities must follow the standard operating procedures (SOP) set by the Works Ministry to repair damaged roads within 24 hours.
Deputy Works Minister Datuk Seri Ahmad Maslan (pic) said agencies tasked with repairing roads other than federal roads such as state roads and municipal roads under the jurisdiction of the state Public Works Department (JKR) and the local authorities have yet to fully observe the ministry’s SOP.
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"It is our hope that the public will not encounter difficulties, such as what occurred in Johor where someone sued a municipal concession for RM720,000 for injuries suffered when his motorcycle hit a pothole.
"The concession was ordered by the court to pay restitution, so it serves as a reminder to us to take care of roads throughout the state quickly, carefully and properly,” he said in his speech at the ministry's Media Night and Construction Industry Development Board (CIDB) Media Awards 2024 here Tuesday (Nov 26) night.
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He added that the public can file complaints about road issues via the MYJalan app launched more than a year ago with the policy of "no wrong door", so that no matter which "door" a person uses to seek assistance, they will be directed to the appropriate service needed. – Bernama