The Mercedes-Benz customer who turned her complaint about a dealer’s handling of an oil leak in her brand new CLS 300 into a viral social media video that got 200 million hits has reached an agreement with the showroom to resolve her complaint.
The woman, surnamed Wang, picked up her 660,000 yuan (US$98,690) car at Shaanxi-based Xian Lizhixing Auto at the end of last month. Before she had driven a kilometre, she said in the video filmed weeks later as she sat frustrated and crying on a showroom Mercedes, an oil leak warning appeared.
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