AMONG the many items in my newsfeed yesterday was a news article about Malaysian civil servants being told to leave their comfort zones to prove they deserve their imminent pay increase. It made me think about whether employees in the private sector should also improve their service delivery to their clients.
On May 10 this year, a legal firm filed the tax assessment on behalf of one of its clients with the Inland Revenue Board of Malaysia (LHDN). Noting some probable mistakes in the filing, the LHDN office sent a notice to the legal firm on May 18, stating that based on the numbers given, the client, an individual, could be charged an exorbitant tax of RM152,536.17.
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