The #ColourMe tablet which is powered by augmented reality (AR) technology allows customers to try on different make-up brands.
Deals and goodies aplenty in store for members and customers
WATSONS Malaysia is celebrating a significant milestone this month – the opening of its 600th store at Pavilion Bukit Jalil, Kuala Lumpur.
The latest store reflects Watsons’ commitment to be the leading health and beauty retailer in the country and across Asia, promising shoppers more innovation and sustainability choices in its product offerings and services.
With this addition, Watsons continues to inspire its customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market – providing personalised consultation in health, beauty and personal care on top of its market-leading product ranges as it aspires to make its customers “Look Good, Do Good, Feel Great”.
“Since the opening of our first store in Johor in 1994, Watsons Malaysia has achieved many successes and become the place to be for shoppers when it comes to health and beauty convenience,” says Watsons Malaysia managing director Caryn Loh.
“Within 27 years, Watsons has grown to 600 stores serving over six million members nationwide.
“With the grand opening of our 600th store, this is our commitment to our customers and members that Watsons will continue to provide innovative products and services.”
Loh adds: “Watsons has been strengthening its O+O (offline plus online) business model to provide additional choices for customers to browse and shop.
“In this new store, we have placed QR codes on top of each area – cosmetics, haircare, skincare, health products and more – to provide an offline and online integration experience for customers whereby they can scan and land on Watsons’ website to browse further.”
There are six refilling stations for Natural by Watsons products at Watsons Pavilion Bukit Jalil.
Watsons’ newest store at Pavilion Bukit Jalil combines fashion and fun experiences for customers.
To synchronise online and offline service and customer experience, this new store offers:
> Natural by Watsons refill station: Six refilling stations in-store for Natural by Watsons products, to reduce plastic use.
> Make-up station service: Customers can get free express makeover services by professional makeup artists.
> Style Me: #ColourMe tablet which is powered by augmented reality (AR) technology. The makeover kiosk allows customers to try on different make-up brands.
> Self-checkout counter: The self-checkout machine comes with a user-friendly interface that enables customers to save on queueing time by processing their own purchases.
> Click and collect express service: Customers can shop online and collect their purchases four hours later at a Watsons store.
To show appreciation for its supportive and loyal customers, Watsons is offering exclusive deals and a one-day special at the new Pavilion Bukit Jalil store during the official opening on Dec 9.
Watsons – the platinum winner in the retail category of the Putra Brand Awards 2019, and gold winner in the same category at the 2020 awards gave away goodie bags and vouchers to the crowd at Pavilion Bukit Jalil store on the launch day. Nationwide, three lucky winners who shopped on Dec 9 won one year free shopping.
Loh, its customer director Danny Hoh, Pavilion Kuala Lumpur marketing director Kung Suan Ai along with the Watsons management team and celebrity guests were present at the launch and ribbon-cutting ceremony of the 600th store at Pavilion Bukit Jalil on Dec 9.
Watsons Malaysia managing director Caryn Loh (centre), Pavilion Kuala Lumpur marketing director Kung Suan Ai (second from right) and Watsons Malaysia customer director Danny Hoh cutting the ribbon at Watsons 600th outlet opening ceremony at Pavilion Bukit Jalil.
Highlights of the event will include the Flash Back Medley that showcased a series of Watsons signature campaigns throughout the year, the launch gambit for the new store and a special performance by Malaysian singer-songwriter Nicole Lai.
Also, Watsons customers get to enjoy instant rebate via health and beauty vouchers worth up to RM186. There will also be a year-end Buy 2 Save More deal.
Good news for customers who pay for their Watsons purchases with the Touch ‘n Go eWallet. They can join in the Watsons Spend and Win contest (until Dec 29) and win one Nissan X-Trail or a Nissan Almera – worth up to RM388,888 combined. This is members’ exclusive; just spend RM60 and pay with Touch ‘n Go to get two draw chances.
They can also get Watsons RM5 cashback with minimum purchase of RM60 in-store or online (until Dec 29). This is limited to one time per user and capped at the first 40,000 transactions.
Last but not least, there are online (watsons.com.my or via Watsons MY app) and in-store deals whereby customers can buy the Watsons limited-edition planners.
Visit Watsons stores for the special promotions and offers. Download the Watsons MY app and shop now. Get further details on www.watsons.com.my/membership
