High quality services build customer satisfaction


WITH a stellar reputation of offering hassle-free services and logistics solutions to its customers, there is no doubt that Ninja Van Malaysia has become one of the country’s most well-known courier services and the leading choice for companies opting for a delivery partner.

One such satisfied partner company is contemporary Muslim wear brand Bulan Bintang.

“Despite the fact that Bulan Bintang has only been a partner with Ninja Van Malaysia for four months, we have already garnered various benefits from it,” says Bulan Bintang chief executive officer Azzim Zahid.

Throughout the recent Raya season, the company was dealing with a high volume of daily orders of up to 4,000 parcels per day, both domestically and internationally.

“As our courier partner, Ninja Van Malaysia not only provides unlimited fulfilment necessities, but also offers complete support in handling the massive daily orders.

“Furthermore, its dashboard provides a convenient access to customer’s parcel status combined with an around-the-clock team dedicated to resolving any parcel related matters, who are very helpful in keeping our customers updated and ensures smooth- sailing fulfilment operations.

“The team at Ninja Van Malaysia truly takes the extra step to make the entire process very hassle-free for both shippers and shoppers,” Azzim says.

Bulan Bintang was founded back in 2015 by Azzim, with the goal of providing contemporary Muslim clothing ranging from minimalist designs to Malay traditional wear while maintaining its signature and traditionality.

The brand has since become one of the leading Muslim contemporary brands in Malaysia with the introduction of various new products each year since its establishment and is continuing to grow rapidly without compromising its core value of providing highest quality products.

Bulan Bintang’s signature product, which is the Baju Melayu, comes in two different cuttings – slim fit for a more fitted look and tailored fit, which provides a more relaxed fit.

The improvised designs of the Baju Melayu with the addition of hidden side zip and arm zips are specially made to ease fitting and performing wudhu.

Breathable heavy blend material, wide selection of colours and modern cuttings that complement its authenticity are some of the reasons Bulan Bintang’s selections of Baju Melayu stay evergreen.

Furthermore, Bulan Bintang has evolved into a one-stop centre for families during the Raya season as the brand expanded its product ranges to include women's and kids’ collections in response to overwhelming demand.

According to Azzim (pic), Bulan Bintang saw an overwhelming increase in orders during the 2022 Raya season.According to Azzim (pic), Bulan Bintang saw an overwhelming increase in orders during the 2022 Raya season.

In managing a massive number of stocks, Bulan Bintang has a specific list of requirements when it comes to logistics. Efficiency, dependability and accessibility are its primary priorities.

Ninja Van Malaysia offers a high completion rate and provides fast and hassle-free delivery experiences in both Malaysia and Singapore. Azzim agrees that the partnership with the courier company benefits both the company and its customers, including offering affordable delivery rates to their customers.

“When it comes to online orders, it is best to provide a low cost delivery rate together with best services to our customers,” says Azzim.

Azzim also emphasises the need to choose a delivery partner that allows clients to have the best shipping experiences including the ability to easily check their tracking numbers and ensuring that goods are delivered safely.

“Even though this is our first year working together with Ninja Van Malaysia, we are very pleased with the services provided and look forward to collaborating on future projects,” he commented.

On future plans, Bulan Bintang aspires to continue providing the highest quality Muslim contemporary traditional attire while also broaden its inventory to include casual wear in the future.

As part of its long-term goals, the company aims to offer local youths with career opportunities where they can develop their talent and skills while also expanding Bulan Bintang into the Asean market.

This article is delivered to you by Ninja Van Malaysia.

Follow us on our official WhatsApp channel for breaking news alerts and key updates!
   

Next In Starpicks

Fostering digital responsibility
EMPOWERING YOUTHS WITH SMART ENERGY HABITS
GRAPPLING WITH DIGITAL THEFT
PAYING HOMAGE TO TRADITION
Explore horizons with UoRM’s prestigious law degree
Watsons Club launches members’ campaign to celebrate 14th anniversary
POWERING THE FUTURE WITH FINANCING FOR GREEN TECH SMES
Innovating cervical cancer screening
Empowering SMEs with cutting-edge AI solutions
Unforgettable travel adventures await you

Others Also Read