(From left) MHTC (Indonesia Market) director Rahmatullah Baragau, Sipika and Timberland Medical Centre chief executive officer Dr Kelvin Ch'ng Boon Hong during a media talk show on the sidelines of the Malaysia Healthcare Expo (MHX) 2024 in Surabaya.
MEDICAL tourism is booming as travellers seek top-tier care abroad, highlighting the crucial role healthcare providers play in supporting this trend.
By offering advanced treatments and personalised care, healthcare providers ensure seamless, cost-effective health journeys for international patients.
IHH Healthcare Malaysia (IHH) contributed to this effort with its latest participation in the Malaysia Healthcare Expo (MHX) 2024, held at the Pakuwon Mall’s Grand Atrium in Surabaya, which concluded on June 2.
The expo showcased IHH Healthcare Malaysia’s commitment to delivering quality care and facilitating medical tourism for Indonesian patients.
Hosted by the Malaysia Healthcare Travel Council, MHX 2024 with IHH Healthcare Malaysia as the exclusive partner, aimed to reinforce Malaysia’s position as a premier healthcare destination.
IHH—a network of 17 hospitals that include Gleneagles Hospitals, Pantai Hospitals, Prince Court Medical Centre and the newly added Timberland Medical Centre—has been delivering quality patient care with positive clinical outcomes to Indonesian patients for the past 30 years.
IHH chief commercial officer Sipika Singh said, “I am grateful for the enthusiastic response that IHH Healthcare Malaysia received last year at the Malaysia Health Expo in Surabaya and we are excited to share our latest healthcare offerings with our valued stakeholders in Indonesia.
“The trust we have built over three decades by serving over 50,000 Indonesian patients annually reflects our commitment to delivering exceptional value through our specialised services and patient-centric approach in the Indonesia market.
“We strive to meet the needs of our Indonesian patients through personalised care plans, advanced medical technologies, accessible treatment options and a dedicated team of specialists.
“This ensures optimal clinical outcomes and faster recovery, all while maintaining cost-effectiveness,” she shared.
“Our collaborations, such as the partnerships with Bank Mega and Prodia, are designed to make healthcare more accessible and convenient for Indonesians.”
Sipika emphasised that these efforts strengthened IHH’s status as the top choice for Indonesian medical tourists.
“Malaysia’s close proximity to Indonesia made it a convenient destination for Indonesian patients. Our shared culture, cuisine and language further established Malaysia as a favoured option for high-quality medical treatments and tourism.
“Visitors to the expo were able to directly interact with hospital representatives, acquire relevant information and make informed decisions concerning their healthcare needs.”
The event featured participation from Gleneagles Hospital Penang, Gleneagles Hospital Kuala Lumpur, Gleneagles Hospital Johor, Gleneagles Hospital Kota Kinabalu, Pantai Hospital Kuala Lumpur, Pantai Hospital Ayer Keroh, Prince Court Medical Centre and Timberland Medical Centre.
Visitors were able to drop by the booths to learn more about the hospitals’ health screening packages, treatment options and healthcare advancements.
They were able to enjoy the enticing buy-one-get-one-free deals or health screening packages with complimentary hotel stays. All these offers and more were available exclusively during this expo.
IHH has implemented a patient-focused framework with a one-stop website and an International Patient Hotline to aid healthcare travellers in making informed decisions.
The website features a location selector for choosing preferred hospital locations and available specialties, while multiple communication channels, including email, hotline and WhatsApp, ensure ease of contact.
The hotline, supported by medical professionals, offers personalised assistance with pre-appointment consultations, hospital recommendations, doctor schedules, appointments, cost estimates and more.
Additionally, The International Patient Centre ensures a comfortable, stress-free visit for medical tourists by handling airport transfers, travel and accommodation arrangements.
IHH Healthcare Malaysia’s excellence was recently recognised at the Healthcare Asia Awards 2024 and GlobalHealth Asia-Pacific Awards 2024, earning accolades such as “Medical Tourism Initiative of the Year – Malaysia” and “Healthcare Group of the Year in Asia-Pacific.” IHH aims to enhance local healthcare services with advanced medical expertise and personalised care to support the Indonesian community.
The expo provided an opportunity to deepen its partnership with Indonesia and continued offering value-driven healthcare solutions to Indonesian patients.
For more information about the private healthcare provider, visit https://www.ihhmalaysia-international.com/
