Plus highways is testing a chatbot, Putri, which is designed to handle queries on traffic conditions and other common questions about its services. — FAIHAN GHANI/The Star.
Plus Malaysia Bhd is now using a chatbot to handle queries on traffic conditions and other FAQs.
The chatbot, Plus Texting Realtime Interface (Putri), was designed to handle over 70% of the 1,500 calls that the highway’s Traffic Monitoring Centre (TMC) receives daily.
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