About a year ago, Zerius Zontay discovered that his family’s work was no longer appearing on YouTube Kids. He and his wife, Symphony, regularly post short clips on the giant video-sharing site, featuring their three sons, who play with toys, sing songs and joke around.
Zontay wanted to get their clips back on YouTube’s app for kids, a destination where the video site tries to direct viewers who are under the age of 13. For months, Zontay lobbied YouTube, repeatedly sending emails to community managers, to no avail. Then, in June, as protests against police misconduct spurred a national conversation on race, his frustration simmered over.