CFM: Telcos should inform customers immediately about service disruptions


Celcom customers faced difficulties accessing voice and data services due to a network disruption which started at around 3pm yesterday (Oct 5), which the telco said was due to an 'unforeseen technical incident'. — AP

The Communications and Multimedia Consumer Forum of Malaysia (CFM) has urged telcos to proactively inform customers if there are network issues affecting their services.

“Consumers should be notified immediately if they are facing service disruption,” CFM deputy chairman Mohamad Yusrizal Datuk Yusoff said in a statement.

Subscribe now and receive FREE sooka plan for 1 month.
T&C applies.

Monthly Plan

RM13.90/month

Annual Plan

RM12.33/month

Billed as RM148.00/year

1 month

Free Trial

For new subscribers only


Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.
Follow us on our official WhatsApp channel for breaking news alerts and key updates!
   

Next In Tech News

Musk now says it's 'pointless' to build a $25,000 Tesla for human drivers
Google defeats lawsuit over gift card fraud
Russian court fines Apple for not deleting two podcasts, RIA reports
GlobalFoundries forecasts upbeat Q4 results on strong demand from smartphone makers
Emerson sharpens automation focus with offer for rest of AspenTech in $15 billion deal
Palantir shares surge to record as AI boom powers forecast raise
Tax fraud investigators search Netflix offices in Paris and Amsterdam, says source
Singapore's Keppel to buy Japanese AI-ready data centre
Tesla increases wages for staff at German gigafactory by 4%
Apple explores push into smart glasses with ‘Atlas’ user study

Others Also Read