CFM: More than 11K consumer complaints received in 2019, with most for cellular services

Under Cellular Services, Network issues make up the most number of complaints with 3,367. — FAIHAN GHANI/The Star

A total of 11,615 complaints were received from consumers in 2019, an increase of 83% compared to 2018, according to the Communications and Multimedia Consumer Forum of Malaysia (CFM).

The CFM 2019 Annual Report detailed the number of complaints by service type, with Cellular Services taking up the lion’s share with 7,731 (66.6%) cases, followed by High Speed Broadband with 1,613 (13.9%) and Wireless Broadband with 1,032 (8.9%). The rest of the complaints were on IPTV (139/1.2%), Fixed Line (128/1.1%), Wired Broadband (128/1.1%), IP Telephony (42/0.4%) and Free to Air TV (24/0.2%) issues.