Restaurants and delivery companies remain uneasy partners, haggling over fees and struggling to make the service profitable for themselves and each other. Anderson thinks delivery fees are too high. But he also sees some value in delivery companies, which can help restaurants test new concepts. — AP
Diners got used to delivery during the pandemic, and the habit may stick long after dining rooms reopen. But restaurants and delivery companies remain uneasy partners, haggling over fees and struggling to make the service profitable for themselves and each other.
Companies like DoorDash and UberEats helped many restaurants stay in business during lockdowns, allowing diners to stay in and still order out. But that convenience came at a price: Delivery companies can charge commission fees of 30% or more per order, hurting restaurants’ already meager profits.
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Restaurants and delivery companies remain uneasy partners, haggling over fees and struggling to make the service profitable for themselves and each other. Anderson thinks delivery fees are too high. But he also sees some value in delivery companies, which can help restaurants test new concepts. — AP
Anderson, who operates four Original Hot Dog Factory locations, started a delivery-only brand late last year called Chef Big Rube’s Kitchen. It’s been so popular that Anderson will soon open a physical restaurant. — AP
Gardner, the owner of Marsatta Chocolate, holds cacao fruit pods outside his flagship store in Torrance, California. Gardner says he probably loses money on the one or two delivery orders he gets each day. But he’s still happy to work with delivery companies because they help him reach a wider audience. — AP
Gardner explains his artisan hand-crafted chocolates to a new customer at his company’s flagship store in Torrance, California. — AP
Gardner poses with a bag of cocoa beans at his company’s office in Torrance, California. — AP
