Podcasts spur listeners to swamp health workers with angry calls


Several podcasts distributed through major platforms such as Apple Inc and Alphabet Inc’s Google have encouraged listeners to direct anger at health-care workers, according to new research from the Tech Transparency Project. — JONATHAN FARBER/Unsplash

In January, the staff of Mercy Hospital in Coon Rapids, Minnesota, was flooded with tens of thousands of angry phone calls, all with the same concern. Calling in from as far away as Australia, the people were worried that an unvaccinated Covid-19 patient was getting a lower level of care, and wanted to ensure he would be transferred elsewhere.

Mercy eventually transferred the patient to a Texas hospital. But in the meantime, administrators increased security, and the staff had to set up a new phone system so that unrelated inquiries about patient care could still get through, according to a person familiar with the matter. Tensions grew among staff, who feared that they were going to continue being targeted by furious callers no matter what they did, the person said.

Subscribe or renew your subscriptions to win prizes worth up to RM68,000!

Monthly Plan

RM13.90/month

Annual Plan

RM12.33/month

Billed as RM148.00/year

1 month

Free Trial

For new subscribers only


Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.
Follow us on our official WhatsApp channel for breaking news alerts and key updates!

Podcasts

   

Next In Tech News

X's former top policy chief takes job with Elon Musk rival, Sam Altman
Alibaba integrates e-commerce platforms into a single business unit
US watchdog issues final rule to supervise Big Tech payments, digital wallets
Nvidia to build AI school in Indonesia, VP says
A Google PC running Android could be in the works
Factbox-US prosecutors demand Google divest Chrome to end search monopoly
South Korea's AI chip investor announces plan for share buybacks
Australian eyes US$30mil fine for social media flouting under-16s ban
US govt calls for breakup of Google and Chrome
Musk outlines plans for mass cuts as Trump 'efficiency' czar

Others Also Read