British bank TSB fined 48.7 million pounds over botched IT migration


FILE PHOTO Signs are seen outside of a branch of TSB bank in London May 27 2014.   REUTERSNeil Hall

FILE PHOTO: Signs are seen outside of a branch of TSB bank in London May 27, 2014. REUTERS/Neil Hall

LONDON/MADRID (Reuters) -British lender TSB has been fined 48.65 million pounds ($59.1 million) over a botched IT platform migration in 2018 that locked millions of its customers out of their accounts, UK regulators said on Tuesday.

The IT upgrade "immediately experienced technical failures", the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) said, resulting in "significant disruption" to TSB's in-person, online and phone banking services.

Save 30% and win Bosch appliances! More Info

Monthly Plan

RM13.90/month
RM9.73 only

Billed as RM9.73 for the 1st month then RM13.90 thereafters.

Annual Plan

RM12.33/month
RM8.63/month

Billed as RM103.60 for the 1st year then RM148 thereafters.

1 month

Free Trial

For new subscribers only


Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.

Follow us on our official WhatsApp channel for breaking news alerts and key updates!

Others Also Read


Want to listen to full audio?

Unlock unlimited access to enjoy personalise features on the TheStar.com.my

Already a member? Log In