Customers use ATMs at a DBS Group Holdings Ltd bank branch in Singapore, on Feb 13, 2023. The bank’s customers can still transact using their credit and debit cards, DBS added. — Bloomberg
DBS Group Holdings Ltd suffered an outage of online services Wednesday morning, leaving customers unable to access its web and mobile banking platforms.
South-East Asia’s biggest lender said “access to digital services (digibank Online and Mobile, PayLah!) is currently unavailable” in a post on its Facebook page as well as a message to users trying to log in on their devices. “Please be assured that our systems remain secure and uncompromised.”
The bank’s customers can still transact using their credit and debit cards, DBS added. The bank didn’t immediately respond to a request for further comment.
While unusual for a sector known for its constant availability, Wednesday’s incident is reminiscent of an outage the bank suffered in 2021 – one of its worst digital disruptions in the past decade. The Monetary Authority of Singapore ordered DBS to set aside more capital after that episode left thousands of customers unable to log on to its digital platforms. – Bloomberg
