In an X post, it said passengers may experience slower check-ins and longer queues, but it’s doing its best to address the situation. — CHAN TAK KONG/The Star
PETALING JAYA: AirAsia said its core reservation and check-in systems are impacted by a global IT issue, which is also affecting airlines worldwide.
In an X post, it said passengers may experience slower check-ins and longer queues, but it’s doing its best to address the situation.
The company also posted an automated message to customers through its AirAsia Move app today (July 19): “AirAsia Move is currently affected by a global IT issue, affecting reservations for AirAsia and other airlines’ flights on our platform. Other services such as flight check-in, Flight + Hotel bookings, AirAsia Points issuance and redemption are unavailable at the moment. We appreciate your patience as we work to resolve this issue promptly.”
ALSO READ: Global IT outage causing long wait for check-in, luggage drop at KLIA2
On X, users have shared videos and photos of long queues at AirAsia check-in lines, saying that they are affected by a system outage.
A Bernama report said MAHB services are not affected by the global IT outage, which has resulted in major travel disruptions in Europe, the United States and Australian airports.
ALSO READ: Global IT outage hits banks, airlines, supermarkets
Changi Airport has initiated a manual check-in process for some airlines due to the global outage.
The BBC reported that JetStar, Jeju Air and Spring Japan are among some airlines having issues with their systems at Narita Airport in Japan, along with airlines in New Zealand and India.
The issue appears to have stemmed from the latest CrowdStrike update to Microsoft's cloud system.
Terkini!!!
Semua sistem Check In (Online, Kiosks) penerbangan #Airasia mengalami gangguan teknikal.
So yang mana ada penerbangan dalam masa terdekat, sila datang awal ke KLIA (T2).
Yang mana belum ada boarding pass atau nak drop bagasi, wajib beratur di kaunter. pic.twitter.com/pD8yYNXMnX
— Syahrul Azlan | Mutawwif Emas (@syahrulazlan91) July 19, 2024
