FILE PHOTO: A view shows a Microsoft logo at Microsoft offices in Issy-les-Moulineaux near Paris, France, March 25, 2024. REUTERS/Gonzalo Fuentes/File Photo
(Reuters) -Microsoft said on Friday it would hold a summit in September to discuss steps to improve cybersecurity systems, after a faulty update from CrowdStrike caused a global IT outage last month.
The conference marks the first big step by Microsoft to address the issues that affected nearly 8.5 million Windows devices on July 19, disrupting operations across industries ranging from major airlines to banks and healthcare.
The event will be held on Sept. 10 at Microsoft's headquarters in Redmond, Washington. The company will invite government representatives to the gathering, it said in a blog.
"The CrowdStrike outage in July presents important lessons for us to apply as an ecosystem," Microsoft said.
The outage raised concerns that many organizations are not well prepared to implement contingency plans when a single point of failure such as an IT system, or a piece of software within it, goes down.
"We look forward to bringing our perspective to the discussions with Microsoft and industry and government stakeholders on the need for a more resilient ecosystem," a CrowdStrike spokesperson said when contacted for a comment.
Analysts have said the outage has exposed risks of dependence on single-vendor providing one-stop shop for security solutions.
CrowdStrike, which has lost about $9 billion of its market value since the outage, has been sued by shareholders, who said the cybersecurity company defrauded them by concealing how its inadequate software testing could cause the global disruption.
Earlier this month, Delta Air Lines said it was pursuing legal claims against CrowdStrike and Microsoft, after the outage caused mass flight cancellations and cost the carrier at least $500 million.
CrowdStrike is scheduled to report its second-quarter financial results after the U.S. market close on Aug. 28.
(Reporting by Aditya Soni and Jaspreet Singh in Bengaluru; Editing by Anil D'Silva and Shilpi Majumdar)
