The Charlotte-based bank is not processing deposits and is showing inaccurate balance information, according to users on Downdetector, a website providing data about outages. — Pexels
Bank of America customers are dealing with a service outage with online and mobile accounts showing US$0 balances,and were taking to social media to gripe about it on Oct 2.
The Charlotte-based bank is not processing deposits and is showing inaccurate balance information, according to users on Downdetector, a website providing data about outages.
Downdetector indicated that most of the problems for tens of thousands of customers are coming from online and mobile banking services. ATM issues account for just 1%.
Customers took to social media to make complaints about the outages. One user on X asked: “Bank of America wheres all my money? An explanation would be nice.”
Another X user said “Bank of America outage and natural disasters are an example of why you should always have cash on hand for emergency. Also why we should never go 100% digital currency.”
Bank of America released the following statement: “Some clients are experiencing an issue accessing their accounts and balance information today. These issues are being addressed and have largely been resolved. We apologise for any inconvenience.” – The Charlotte Observer/Tribune News Service
