Commuters can now contact Rapid KL via Whatsapp to curb unruly acts such as vandalism by members of the public. - Filepic
RAPID Rail Sdn Bhd, which manages the Rapid KL urban rail services, is banking on the power of the people in its efforts to curb vandalism and wrongdoings by commuters at its facilities.
A special mobile number +6010 766 4472 has been created for commuters to share images and feedback of their travel experience and encounters while taking the LRT, MRT, and monorail services.
“We appreciate any kind of feedbacks from our customers in efforts to continually improve our services and in guarding the precious public assets, which have been entrusted to us," said Rapid Rail CEO, Datuk Zohari Sulaiman said in a statement.
"These feedbacks – good and not so good – will be shared with the relevant parties to act accordingly.
The images and feedback will be managed by the Rapid KL contact centre team members who will share the images and feedback with the relevant team members for further action, as well as with members of the public on need basis as part of the efforts to continually improve the service delivery and travel experience of its customers.
Under the initiative, commuters are encouraged to share their feedback with Rapid KL by sending a WhatsApp message to +6010 766 4472. They are encouraged to snap a picture and share the experience with Rapid KL. Rapid Rail manages the LRT Kelana Jaya Line, LRT Ampang Line, LRT Sri Petaling Line, KL monorail Line, as well as the new MRT Sungai Buloh – Kajang Line.
Officially opened for full service on July 17, the MRT SBK has been one of the most highlighted public transport services in the Klang Valley in recent weeks. Reports of the MRT assets being vandalised and uncouth behaviours of some commuters have drawn criticism from the public.
“While we have hundreds of security personnel on duty, and thousands of CCTVs installed at our facilities and on-board our trains, the immediate censure and feedback from members of the public are needed for us to keep unruly acts in check.
“Hence, we seek the support of our commuters. Help us to tell off people who you see committing acts of vandalism, indecency, and misbehaviour. If you do not feel comfortable to do that, snap a photo and share it with us. We will take the relevant actions accordingly,” Zohari said.
Meanwhile, Prasarana Malaysia Bhd head of group communications and strategic marketing, Lim Jin Aun, said the campaign would be extended to the Rapid KL bus services if the new channel is well received by members of the public.
He added that customers who need prompt feedback on the status of the Rapid KL urban rail and bus services should follow Twitter @AskRapidKL or private message them at Facebook @MyRapid.
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